Pulse Energy: Your AI-Powered EV Charging Support Solution

In the wake of EVA Global's recent closure, many electric vehicle (EV) charging operators find themselves in need of a reliable, comprehensive support solution. Pulse Energy is stepping up to fill this gap with our cutting-edge AI-based EV charging expertise. Our services not only match but exceed the offerings previously provided by EVA Global, ensuring a seamless transition and enhanced support for EV charging networks worldwide.

Replacing EVA Assists: 24/7 Multilingual Support

EVA Global's EVA Assists service provided round-the-clock multilingual customer support. Pulse Energy takes this concept to the next level with our AI-assisted customer support agents. Available 24/7, our team can assist users in any language, ensuring that help is always just a call away, regardless of the time zone or linguistic background of the customer.

AI-Powered Problem Solving

Our support goes beyond simple translation. Pulse Energy's ev.bot AI agent can quickly analyze and interpret complex issues. For instance, our AI can examine charger error codes from images, providing instant, accurate diagnostics. This capability significantly reduces resolution time and improves the overall customer experience.

[Example: ev.bot analyzing an Exicom charger error code](https://ev.bot/chat/This-is-an-Exicom-charger-can-you-take-a-look-at-the-error-code-on-the-screen-and-tell-me-what-the-error-code-means--a011db41-9ce1-4470-bd5d-a4450b2972ef)

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Enhancing EVA Assures: Comprehensive Network Management

While EVA Assures offered real-time statistics and remote management, Pulse Energy's solution provides a more robust and intelligent approach to network oversight.

Experienced Support Team

Our customer agent team has been serving EV fleet operators for two years, accumulating vast experience with various charger OEMs and their associated issues. This wealth of knowledge ensures that most problems can be swiftly identified and resolved.

Advanced Technical Expertise

Pulse Energy's EV experts possess in-depth knowledge of OCPP and OCPI logs, enabling them to debug and remotely assist in solving complex technical issues that may arise in charging networks.

AI-Assisted Log Analysis

Our AI-powered bots can automatically analyze transaction logs, providing customers with immediate, actionable recommendations to resolve issues. This proactive approach minimizes downtime and enhances the overall reliability of charging networks.

Long-Term Benefits of Choosing Pulse Energy

Scalability: Our AI-assisted support can handle growing demand without compromising on quality or response times.
Continuous Improvement: Our AI systems learn from each interaction, constantly improving their ability to diagnose and solve problems.
Cost-Effective: By leveraging AI, we can provide high-quality support at competitive prices.
4Future-Proof: As EV technology evolves, our AI systems and human experts stay up-to-date, ensuring your support solution remains relevant. Also, we have a low operating cost ensuring our success long term.

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Getting Started with Pulse Energy

Transitioning to Pulse Energy is simple. Visit our website at [pulseenergy.io](https://pulseenergy.io) to sign up and learn more about how we can support your EV charging network.

Don't let the closure of EVA Global leave you without essential support. Choose Pulse Energy for a seamless, AI-powered solution that will keep your EV charging network running smoothly today and into the future.

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